Archive for March, 2012

Service Desk Online Portal


Our Service Desk is rolling out a new online support portal. Some customers have kindly helped us to implement the new system by testing it out.  The portal has issue logging built in so you can now submit issues online. We also have a live chat feature so even when you can’t talk, you can still communicate with us. If you’re looking for an issue that we’ve already answered for someone else, you can search the knowledge base to find the answer. This is part of our drive to provide the very best support possible to our users, delivering support in a number of ways to meet your particular needs and making our support quick and painless.

If you’d like raise support requests online right away, contact the Service Desk who will set up log in details for you.

Thank you to everyone who helped us to implement the new portal. We really hope you like it.


CIPHR Time Off In Lieu and Timesheets


We’re releasing two major new features to our software, the first being Time Off In Lieu and the second being Timesheets.

Time Off In Lieu (TOIL)

CIPHR TOIL gives managers, employees and HR the ability to actively track and monitor how much time off in lieu is outstanding at any particular time.  It allows users to request and use TOIL time in hours, enables managers/HR to verify these requests and it lets CIPHR People HR users remove hours from individuals’ TOIL balances.


This module is for employees to enter timesheets on a weekly basis and to provide a breakdown of their time spent against various activities.  It has been developed in collaboration with a number of existing and new clients.

Functionality will be extended to include:

  • Managing and assigning time to clients / projects
  • Capture and management of Flexitime
  • Capture and management of Flexi-Holiday

If you’d like to learn more about this new functionality and what it could mean to your organisation, get in touch and we’ll be happy to fill in any gaps.


How Can Video Help New Starter Belonging?

Pretty young woman holding a clapper.

New employees need a strong network of help to acclimatise to the changes, new knowledge and new culture around them. “Not fitting in” accounts for a huge number of new starters leaving and because new starters leaving is a huge cost. It’s worth paying attention to.

The cost of losing an employee in the first year is estimated to be at least three times salary – The Wynhurst Group

On one side, you could rely on the employees who have already settled in to support the new or, on the other, introduce the new starter to members across the business at all levels to gain a deeper understanding of the business. The difference between the two is time and money, but it is often worth it. Some companies who manage successful onboarding techniques choose to bring new employees together in an annual meeting along with key leaders of the company. Others arrange a meeting with the CEO early on to help bridge the gap.

While these are all excellent ways to combat losing new starters by helping them connect, there is an opportunity to do these things using video. By recording your CEO and key leaders, as well as employees around the business, new starters can gain a similar understanding of what the business is like at a lot less expense. Another advantage is that new employees can meet these people through video, before they’ve even set foot in the office. On top of using video to induct them, new starters can also be grouped, mentored or just encouraged to get familiar with employees around them. This isn’t an all out substitute for meeting people around the business, but it helps them connect to senior staff without losing time and because you only have to record it once, you can have access to lots of people rather than just one.