HR Software Support

We provide outstanding service and support for all members of the User Support Scheme in the use of their HR Software and HR Systems.

Our goal is to help you to help yourself, quickly and easily, with the friendly guidance of our dedicated team of Technical and Software support analysts. They have been trained to guide you step by step, no matter how simple or complex the problem.

How Our Support Team Helps
  • Your queries are answered clearly, thoroughly and quickly, following an issue management procedure
  • Your issues are categorised and prioritised
  • Use of monitoring software reduces response and resolution times
  • Expert guidance helps you get the most from your system
  • Having the answers you need saves you time and effort
  • Explanation on how to accomplish both specific and automated tasks

Helpdesk Service Details & Opening Hours
  • Helpdesk open 9.00 - 5.30, Monday - Friday. However, it is closed until 10.30am the first Friday of every month
  • Dedicated phone line for easy access; +44 (0) 870 366 2366
  • Outside working hours you can contact the Help Desk by sending an email to


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Primary Group

"We're already realising many benefits of the new system, not least of a greater level of visibility and reporting information. It's proving invaluable to our managers with the people management aspects of their role"
- Helen Archibald, HR Director